01 The 30-day window
- Ask within 30 days of your first payment for a paid plan and we will refund it in full.
- The window starts on the date of the first payment and does not restart on later purchases of the same plan.
02 What is covered
| Product | Plan | Refund window |
|---|---|---|
| Laptop Care | Pro Annual, Pro Lifetime | 30 days from first payment |
| Nany Social | Any paid plan | 30 days from first payment |
03 What is not covered
- Payments older than 30 days, unless the law where you live says otherwise.
- AI credits you have already used. Credits you used are deducted from any refund. Unused credits from a pack bought in the last 30 days can be refunded.
- Free plans and free trials, which cost nothing.
04 How to ask
- Email [email protected] from your account email.
- Include the product name and your payment or transaction ID. A reason is welcome but not required.
- We reply within 2 working days.
05 When the money comes back
- Refunds go to the original payment method, for example the PayPal account you paid with.
- Your payment provider usually posts it within 5 to 10 working days.
06 After a refund
- Paid features end and lock on your devices. Free features keep working.
- Your files, settings and backups are not touched.
07 Payment questions
- Anything unclear about a charge: [email protected]. See also the terms of service.